Availability
The majority of our product range is available in stock and ready for dispatch within 24 hours. We constantly strive to deliver the goods to you as quickly as possible within 2 to 3 business days.

Shipping and transport
Shipping is usually via the parcel service provider DHL as a Priority package.
 

⟩ Packages below 30 kg
We charge a packing, shipping and handling fee of only CHF 7.90.


Pallets and bulky goods over 30 kg
Particularly heavy goods are delivered with a forwarding company on pallets. The forwarding company will make an appointment with you to schedule delivery. Please state in the order process a telephone number, which is certainly accessible to someone. If no one can be reached by telephone, we will contact you by Email and ask for contact. Please note that the delivery of pallets only takes place up to the curb, exceptions are indicated directly at the product. Depending on the order situation at the forwarding company, the effective delivery time can deviate from our delivery time specification in the onlineshop.
 

⟩ Pallets and bulky goods over 30 kg
We charge an additional bulky goods fee of CHF 39.00.


Refund policy
Adexa GmbH grants its customers a return right within 14 calendar days from the date of dispatch. After the expiry of this period, a return is no longer possible. The customer bears the full costs for the return and the risk of faulty return (goods damaged or lost during return).

A credit note can only be returned if:
 

⟩ The items are in the unopened original packaging
⟩ The original packaging has not been blended, glued or damaged and is in perfect condition
⟩ Our shipping date of the order is not older than 14 calendar days


A return will only take place after the goods inspection by Adexa GmbH, it can not be guaranteed. If the item does not meet the above requirements, a processing fee will be billed or deducted from the credit note. This fee is at least 20% of the purchase price and is used to cover the reduction in value or the cost of the redemption. The delivery and transaction costs incurred by Adexa GmbH will be billed or deducted from the credit note.

Excluded from the right of return are:
 

⟩ Products ordered at the customer's request
⟩ Customized or personalized products
⟩ Hygienically delicate items
⟩ Open or unsealed consumables


Packaging
For environmental reasons we strive to recycle already used cardboard boxes again. We therefore ask for your understanding, should your order be delivered in a already used cardboard box. We also waive wherever possible on fill material or use it only when necessary and extremely economical.

Volume and fees
We do not charge a small order surcharge, but we require a minimum order value of CHF 30.00.

Delivery outside of Switzerland
At present only deliveries to customers within Switzerland are possible via the online shop.

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